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Frequently Asked Questions Below are many common questions we get asked on a regular basis. Hopefully we can save you some time by providing answers to your questions even before you ask. Before We Get Started Our Responsibilities Your Responsibilities Getting Started Domain Names When I register a domain name, do I have to setup a hosting account too? Layouts Templates Proofing DIY Capability Content Why can't I see the changes you made to my web pages? Hosting What file formats should I use when uploading files on my own? Are there any directory names I should not use? Are there any restrictions regarding AOI's servers? Do your hosting accounts come with email? Merchant Accounts Training On-site Appointments Quality Concerns / Customer Service Before We Get Started Our Responsibilities Your Responsibilities Getting Started Domain Names When I register a domain name, do I have to setup a hosting account too? No, while registrars don't like it, we can set it up point to our nameservers, however if someone were to type the domain in a browser, they would get an error. If you don't want that to happen you might consider a Starter Hosting Account with a Single web page explaining the situation or your intentions along with your contact information.
Layouts Templates Proofing DIY Capability Content Why can't I see the changes you made to my web pages? When you go to a web site the first time, it downloads each file to you hard drive and stores them in what is called a cache. When you load a web page on a site you have already been to, your web browser checks your cache to see if the files are already there. If so, it loads them from the cache. This speeds up how fast you see a web page because you don't have to keep downloading files you already have in your cache. Files in your cache remain until a time specified in the preference setting of your browser. Many default to 3, 9, or 30 days (since I develop and change sites so much, I set mine for 1 day). If the web page you are downloading has changed before the files in your cache have expired, you won't see the changes until your cache expires, or you force it to grab the new files from the server. You can force your web browser to get the new files from the web server by clicking on the "Refresh" or "Reload" button while holding down the shift key.
Hosting Use index.htm or index.html... ...that is, if if you don't use php or some other development language. Otherwise we recommend using index.php. It will keep your pages modular and allow to to drop in a script anywhere on short notice even if you never knew you would need it. Upon request we will ad a special setup file that will allow you to use any file as a home page. Some sugestions are below:
What file formats should I use when uploading files on my own? Upload your Perl, HTML, Text filesin ASCII or TEXT Mode. Upload PDF, Word, Excel, Powerpoint Images and Zipped Files in Binary mode.
Are there any directory names I should not use? cgi-bin and maps and icons are invalid directories. DO NOT USE THEM.
Are there any restrictions regarding AOI's servers?
YES! Read on... By The Use of our Web Hosting Services, Uploading your files to our server(s) and/or the use of our Email services you hereby agree to the terms of our "Accepted Usage and Content Policy" listed below:
Do your hosting accounts come with email? Yes, the number of email accounts vary depending on the hosting account you choose. Additional email accounts may be purchased without having to upgrade your hosting account.
Merchant Accounts Training On-site Appointments Quality Concerns / Customer Service
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